Terms & Conditions
Welcome to Palazzo Caterina. We strive to provide you with a pleasant and comfortable stay. Please take a moment to review our terms and conditions:
1. Reservation Policy:
- All reservations must be guaranteed with a valid credit card or advance payment.
- Check-in time is 2:00PM and check-out time is 10:00 AM. Early check-in or late check-out requests are subject to availability.
2. Cancellation Policy
- The guest can cancel free of charge until 21 days before arrival.
- The guest will be charged the total price of the reservation if they cancel within the 21 days before arrival.
- In case of a no show, the guest will be charged the total price of the reservation.
- No fees charged for bookings cancelled within 24 hours of booking
3. Payment Policy:
- Payment for your stay is required upon booking.
- We accept major credit cards and cash payment. Personal checks are not accepted.
- Security deposit of 400 EUR is required and will be collected upon check-in.
4. Smoking Policy:
- Palazzo Caterina is a non-smoking establishment. Smoking is strictly prohibited in all indoor areas. A cleaning fee will be charged for violations of this policy.
5. Pet Policy:
- Pets are not allowed.
6. Damages and Liability:
- Guests are responsible for any damage caused to the hotel property during their stay.
- Palazzo Cateria is not liable for loss of money, jewelry, or valuables left in the room.
7. Behavior and Noise:
- Guests are expected to conduct themselves in a respectful manner towards other guests and hotel staff.
- Excessive noise or disruptive behavior may result in eviction without refund.
8. Privacy Policy:
- We respect your privacy. Personal information provided during booking and stay will be handled in accordance with our privacy policy.
9. Disclaimer:
- Palazzo Caterina reserves the right to amend these terms and conditions at any time without prior notice.
By making a reservation and/or staying at Palazzo Caterina you agree to abide by the above terms and conditions. If you have any questions or require further clarification, please do not hesitate to contact our reception desk.
We look forward to welcoming you!